Last updated: May 1, 2026
By accessing or using Hotel Guest App ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.
Hotel Guest App is a B2B SaaS platform that provides hotels with digital guest experience tools including:
The Service is offered on a subscription basis. Fees are calculated based on your property's room count ($40 base + $0.90 per room per month) plus any selected add-ons. Subscriptions are billed monthly or annually. All fees are non-refundable except as set forth in our Refund Policy.
We offer a 30-day free trial for new subscribers. No credit card is required to start your trial. After the trial period, you must subscribe to continue using the Service.
You are responsible for maintaining the confidentiality of your hotel credentials, ensuring lawful use of the Service, and complying with all applicable laws and regulations regarding guest data privacy.
We collect and process data as described in our Privacy Policy. Guest data entered into the platform (names, room numbers, requests) is stored securely in Firebase and is accessible only to authorized hotel staff.
You may cancel your subscription at any time. We reserve the right to terminate accounts that violate these Terms. Upon termination, your hotel data will be retained for 30 days before deletion.
To the maximum extent permitted by law, Hotel Guest App shall not be liable for indirect, incidental, or consequential damages arising from use of the Service.
We may update these Terms from time to time. We will notify subscribers via email of material changes. Continued use of the Service after changes constitutes acceptance.
For questions about these Terms, contact us at: heaven130925@gmail.com